Support

Help Center

Getting started, key features, FAQ, and troubleshooting.

Getting started

SEBAS adjusts your product prices based on sales performance. After you install from the Shopify App Store:

  1. Open the app from Shopify Admin → Apps → SEBAS.
  2. Connect your store (or sign in if you use the app outside the admin).
  3. Complete payment setup when prompted.
  4. Go to Products, pick products or variants, and enable Smart Pricing.
  5. Use Run pricing or wait for the scheduled run to apply changes.

Connect a store

If you use the app inside Shopify Admin (embedded), your store is connected when you open the app. If you open the app directly in a browser:

  • Sign up or log in with your email.
  • Enter your shop domain (e.g. my-store.myshopify.com) and follow the OAuth flow to connect.
  • After connecting, you'll see your products and can enable smart pricing.

Smart pricing

SEBAS uses your sales and order data to suggest price changes. You keep full control:

  • Enable or disable per variant — only enabled items are updated.
  • Run pricing — updates prices in Shopify for enabled variants.
  • Pricing history — view what changed, when, and the impact. Revert or disable at any time.

Billing

Billing is usage-based. Complete payment setup before smart pricing can run.

  • Open your user menu (top right) → Billing.
  • Follow the flow to add a payment method and approve the charge.
  • Your plan and usage are shown on the Billing page.

FAQ

Can I turn off smart pricing for some products?
Yes. Enable or disable at the product or variant level. Only enabled items are updated when you run pricing.
How often do prices update?
When you run pricing manually, or on the schedule set in your plan.
Can I undo a price change?
Yes. Use the pricing history for a variant to see past changes and revert. You can also disable smart pricing for that variant.
Where is my data stored?
See our Privacy Policy for full details.

Troubleshooting

  • Products not loading — ensure the store is connected and you've synced. Check Shopify scopes (products, orders).
  • Smart pricing not running — complete payment setup in Billing. Ensure at least one variant has Smart Pricing enabled.
  • "Store not connected" or auth errors — refresh and open the app again from Apps, or log in and reconnect the store.

Contact & support

For help, billing questions, or to report a problem, use the Support URL listed for SEBAS in the Shopify App Store.